Privacy Policy

At 11Winner, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services. By accessing or using our platform, you agree to the terms described herein.

1. Information We Collect

To provide you with the best possible experience, we collect various types of information:

A. Personal Information:

  • Name, date of birth, and contact details (email address and phone number).
  • Physical address for identity verification purposes.

B. Financial Information:

  • Payment details such as UPI IDs, bank account numbers, and transaction history to process deposits and withdrawals.

C. Technical Data:

  • Device information, IP address, browser type, and operating system to ensure platform compatibility and security.

D. Usage Data:

  • Interaction details such as games played, betting patterns, and time spent on the platform.

E. Cookies and Tracking Technologies:

  • Small text files to track preferences, enhance user experience, and collect analytics.

2. How We Use Your Information

We use the collected information for the following purposes:

A. Account Management:

  • To create, verify, and maintain your account.
  • To process transactions, including deposits and withdrawals.

B. Communication:

  • To notify you about updates, promotions, and important changes to your account or our services.

C. Service Enhancement:

  • To analyze user behavior and improve platform functionality, games, and user experience.

D. Compliance and Security:

  • To comply with legal and regulatory requirements.
  • To prevent fraud, unauthorized access, and other unlawful activities.

3. Sharing Your Information

We respect your privacy and only share your information under specific circumstances:

A. With Trusted Partners:

  • Service providers such as payment processors, analytics services, and customer support tools.

B. Legal Obligations:

  • When required by law, regulatory authorities, or court orders.

C. Fraud Prevention:

  • To detect, investigate, and prevent fraudulent activities or security threats.

We do not sell, rent, or trade your personal information to third parties.

4. Data Protection and Security

Your data’s safety is our top priority. We implement robust security measures, including:

A. Encryption:

  • All sensitive information is encrypted during transmission and storage.

B. Access Controls:

  • Only authorized personnel can access your data for legitimate purposes.

C. Regular Audits:

  • Routine checks to identify and address vulnerabilities in our systems.

Despite these measures, no system is completely secure. We urge you to protect your account credentials.

5. Your Rights

You have full control over your personal information. Here are your rights:

A. Access:

  • You can request a copy of the personal data we hold about you.

B. Correction:

  • Update or correct inaccuracies in your account settings.

C. Deletion:

  • Request account closure and deletion of your data, subject to legal and regulatory requirements.

D. Marketing Preferences:

  • Opt out of promotional communications at any time via account settings or unsubscribe links.

6. Cookies Policy

Cookies help us enhance your experience by remembering your preferences and analyzing site performance.

  1. Types of Cookies We Use:
  2. Essential Cookies: For core platform functionality.
  3. Performance Cookies: To understand and improve user interactions.
  4. Targeting Cookies: For personalized promotions and advertisements.
  5. Managing Cookies:
    You can disable cookies in your browser settings, but this may impact your experience on our platform.

7. Retention of Data

We retain your personal information only as long as necessary for:

  • Providing our services.
  • Compliance with legal and regulatory obligations.
  • Resolving disputes and enforcing our agreements.

When your data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing any information.

9. Privacy of Minors

11Winner is not intended for individuals under 18 years of age. We do not knowingly collect or store data from minors. If we discover a user under the legal age, we will immediately close their account and delete their data.

10. International Users

If you access 11Winner from outside India, please note that your information will be processed and stored in accordance with Indian laws. By using our platform, you consent to this transfer and processing.

11. Updates to the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Significant changes will be communicated to you, and the revised policy will include an updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: [Insert Email Address]
  • Phone: [Insert Contact Number]
  • Address: [Insert Mailing Address]

We are committed to addressing your concerns promptly and transparently.